Account Recovery Kit · for Instagram and Facebook
Your Instagram or Facebook account is locked. Here is what to do, in order.
Not every lock is fixed the same way. Pick what you see on your screen and we will tell you which route to follow. The first step is free; the kit walks you through all the others.
What do you see when you try to log in?
The exact wording changes with the app version. Pick the closest match.
Pick an option and we will tell you what to do first
First of all, even if you do not yet know which case is yours: do not appeal several times in a row, do not create a new account with the same email, and do not give your password to anyone.
Account Recovery Kit
PDF guide, 8 templates to copy from your phone and a tracking sheet.
Is it for you?
Yes, if…
- Your personal or small-business account is locked and you do not know where to start.
- You already appealed, were told no, and do not want to spend the next attempt blindly.
- You live in the European Union and want to use your rights without hiring a lawyer to begin with.
You don’t need it if…
- You only need the first step: the free one we give you above, based on your notice, is enough.
- The account is your business and you live off it: see the full recovery service.
- You are looking for someone to log in to your account for you. No honest person does that.
What you get
The PDF guide
Eleven short chapters. Each starts with “this is for you if…” and ends with “what to do now”.
Copy-ready templates
A private page with all 8 templates and a copy button on each one. No fighting with a PDF on your phone.
The tracking sheet
A page to note what you sent, when, what they replied and when the next step is due.
Table of contents
- 0Before you touch anything
- 1Diagnosis: what happened to you
- 2The appeal inside the appRoute A
- 3Hacked accountRoute B
- 4Talking to a personRoute C
- 5Escalating with your rights (EU)Route D
- 6If the account is your businessRoute E
- 7If you live outside the EU
- 8Scams
- 9If it doesn't come back
- 1030-day calendar and tracking sheet
Appendix, 8 templates: appeal for a disabled account · appeal after a rejected verification · business account support · payment-support ticket from another account · complaint citing the DSA · request for your data (GDPR, in English and Spanish) · complaint to the AEPD (Spain’s data protection authority) · request to Appeals Centre Europe.
One template, as it is
This is the first one in the appendix. Change what is in square brackets and delete anything that is not true in your case.
Hello, I am the owner of the [Instagram or Facebook] account @[username], created in [year] with the email [email]. On [date] I received a notice that the account was disabled for [reason given in the notice].
I believe this is a mistake because [one specific, verifiable fact].
I can verify my identity with [video selfie / document]. I ask you to review the decision and restore my access. Thank you.
In the kit it comes with an explanation of each blank, examples of a “specific fact” and what not to write.
What it is
- The routes that exist,explained in order: inside the app, hacked account, support, and your rights if you live in the EU.
- The text to sendfor each one, ready to fill in.
- What not to do,so you do not waste the few attempts you get.
What it is not
- Not a trickAnd not a contact inside Meta. Just the routes that exist, explained in order.
- No guaranteesThe decision to restore an account is always Meta’s.
- We never ask for your passwordOr access to your account. Ever. Anyone who asks is scamming you.
- We are not MetaAnd we have no relationship with Instagram or Facebook.
If you need more help, there are two more steps
Coaching on WhatsApp
We read your notice, tell you which route fits and review your text before you send it. Follow-up after 14 days. Includes the kit; if you already have it, you pay €40.
Ask about coachingFull recovery service
We prepare the evidence and run the case from start to finish.
Ask for detailsFrequently asked questions
What if it doesn't work?
It can happen. No guide and no service can guarantee that Meta will give you your account back: the decision is always theirs. The kit helps you avoid wasting attempts and use the routes that exist, including the ones available in the European Union. If you reach the end without success, chapter 9 explains how to request your data and start again without it looking like evasion.
Can I get a refund?
No. It is digital content delivered straight away. Before you pay, we ask you to expressly agree that you lose your right of withdrawal once delivery starts (this applies to buyers in the EU). That is why this page shows the full table of contents and a sample template.
Does it work for Facebook?
Yes. The kit covers Instagram and Facebook. The European Union routes, the data request, the templates and the scams chapter are common to both Meta accounts. Where the steps inside the app differ (menus, notice screens and identity verification), the kit points it out for each network.
How do I receive it?
You message us on WhatsApp with the button on this page, pay by bank transfer or a card payment link, and we send you the PDF, the link to the templates page and the tracking sheet in the same chat. If anything goes wrong, write to us there and we will resend it.
Isn't this free?
The official process is: appealing to Meta costs nothing. What you pay for is the order: which route fits your notice, in what order to use them, with what wording and what not to do.
Account Recovery Kit · €19
PDF guide, private templates page and tracking sheet. One-time payment.
This is digital content delivered immediately. By buying, you expressly agree that delivery starts as soon as you pay and that you therefore lose your right of withdrawal (for buyers in the EU).
Recovery is not guaranteed: the decision is always Meta’s.
You pay by bank transfer or a card payment link, and the kit is sent to you on WhatsApp.
Arubeus is an independent service. We are not Meta and we are not affiliated with Instagram or Facebook, which are trademarks of Meta Platforms, Inc.